Store Policies
Shipping: Shipping is always free to all
contiguous 48 US states for Standard Ground Delivery, and some of our top products will offer 2 day air at no cost to our customers.. Check Out - Orders
other than 48 lower US states - Email CustomerService@ProDryers.com for
shipping. We stock hundreds of items which ship same day when ordered by 3PM Eastern, and offer thousands shipped directly from only top trusted manufacturers. Items that ship directly from manufacturers normally ship within 2-5 business days of receiving your
order, often within 24 hours of your order. We strive to stock the most in-demand hand dryers and restroom products in high volume to offer fast, free shipping coupled with the absolute best pricing found anywhere. Our top selling brands such as the Excel Dryer Xlerator, American Dryer ExtremeAir, Dyson Airblade, Most World Dryer models, BluStorm and more will usually ship lightening fast, same day. You will be emailed a
tracking number once your item is shipped.
Residential Shipments:
For all residential shipments with a total order amount of $200 or more, we may require a signature at the time of delivery.
Security Policy: We
have the best security available to protect your online orders. Any
time you make a credit card transaction online, make sure the site uses
SSL. You can often check that on any page asking for personal
information such as a credit card number. Any page asking for personal
information, should always start with
https:// in your browser's url.
The
https:// in trigger the browser to show a secure locked icon. This
protocol will encrypt your personal information over the web. We use Volusion to power our checkout process, a highly trusted eCommerce
provider. In fact, Volusion is PCI compliant. Volusion has been validated as a Level 1 service provider in compliance
with PCI DSS, the payment card industry's security standard for
collecting, processing and storing payment card information, and
Volusion can be found on the global list of PCI DSS validated service
providers published by Visa.
International Orders: For shipping costs outside the US, please email us or call our toll free number (888-50-DRYER)
Return Policy: Returns must be properly packaged, uninstalled, in new condition, and in original packaging.Shipping
must be pre-paid by customer, and subject to inspection before refunds
are issued. Restocking fees apply with all returns and some exchanges.
Restocking fees vary depending on the manufacturer. Contact
888-50-DRYER for an RMA number and instructions before returning.
Category Five Technologies, Inc. has the right to reject any returns
past 30 days the delivery date. All stocked items will be 20%. Items
that must be returned to the manufacturer may vary from 20% to 35%
restocking fees. Bradley items are only returnable if the item is a
"BradEx" item.
* Used items cannot be returned.
Privacy Policy:
What information do we collect?
- We
collect information from you when you register on the site, place an
order, enter a contest or sweepstakes, respond to a survey or
communication such as e-mail, or participate in another site feature.
- When
ordering or registering, we may ask you for your name, e-mail address,
mailing address, phone number, credit card information or other
information. You may, however, visit our site anonymously.
- We
also collect information about gift recipients so that we can fulfill
the gift purchase. The information we collect about gift recipients is
not used for marketing purposes.
- Like many websites, we use
"cookies" to enhance your experience and gather information about
visitors and visits to our websites. Please refer to the "Do we use
'cookies'?" section below for information about cookies and how we use
them.
How do we use your information?
We
may use the information we collect from you when you register, purchase
products, enter a contest or promotion, respond to a survey or
marketing communication, surf the website, or use certain other site
features in the following ways:
- To personalize your site
experience and to allow us to deliver the type of content and product
offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If
you have opted-in to receive our e-mail newsletter, we may send you
periodic e-mails. If you would no longer like to receive promotional
e-mail from us, please refer to the "How can you opt-out, remove or
modify information you have provided to us?" section below. If you have
not opted-in to receive e-mail newsletters, you will not receive these
e-mails. Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive
e-mail communications from us.
How do we protect visitor information?
We
implement a variety of security measures to maintain the safety of your
personal information. Your personal information is contained behind
secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to keep
the information confidential. When you place orders or access your
personal information, we offer the use of a secure server. All
sensitive/credit information you supply is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our databases to be only
accessed as stated above.
Do we use "cookies"?
Yes.
Cookies are small files that a site or its service provider transfers
to your computer's hard drive through your Web browser (if you allow)
that enables the site's or service provider's systems to recognize your
browser and capture and remember certain information. For instance, we
use cookies to help us remember and process the items in your shopping
cart. They are also used to help us understand your preferences based on
previous or current site activity, which enables us to provide you with
improved services. We also use cookies to help us compile aggregate
data about site traffic and site interaction so that we can offer better
site experiences and tools in the future.
We may contract with
third-party service providers to assist us in better understanding our
site visitors. These service providers are not permitted to use the
information collected on our behalf except to help us conduct and
improve our business.
You can choose to have your computer warn
you each time a cookie is being sent, or you can choose to turn off all
cookies. You do this through your browser (like Netscape Navigator or
Internet Explorer) settings. Each browser is a little different, so look
at your browser Help menu to learn the correct way to modify your
cookies. If you turn cookies off, you won't have access to many features
that make your site experience more efficient and some of our services
will not function properly. However, you can still place orders over the
telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We
do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include Category Five Technologies, Inc.. It also does not include
website hosting partners and other parties who assist us in operating
our website, conducting our business, or servicing you, so long as those
parties agree to keep this information confidential. We may also
release your information when we believe release is appropriate to
comply with the law, enforce our site policies, or protect ours or
others' rights, property, or safety.
However, non-personally
identifiable visitor information may be provided to other parties for
marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To
modify your e-mail subscriptions, please let us know by modifying your
preferences in the "My Account" section. Please note that due to email
production schedules you may receive any emails already in production.
To
delete all of your online account information from our database, sign
into the "My Account" section of our site and remove your shipping
addresses, billing addresses & payment information. Please note that
we may maintain information about an individual sales transaction in
order to service that transaction and for record keeping.
Third party links
In
an attempt to provide you with increased value, we may include third
party links on our site. These linked sites have separate and
independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these linked sites (including if a specific link does
not work).
Changes to our policy
If
we decide to change our privacy policy, we will post those changes on
this page. Policy changes will apply only to information collected after
the date of the change.
This policy was last modified on October 17, 2018.
Added 10-17-2018: Crawling our website(s) is allowed if done in accordance with the provisions of our robots.txt file, but scraping the content of our website(s) is prohibited. We reserve the right to take legal action on any entity found in violation of this policy.
Questions and feedback
We
welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
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